Everything you need to know


Processing of applications may take up to 48 hours however, where possible we will endeavour to get back to you on the day of application.

To ensure that your application can be processed quickly, please ensure that you have met the 100 points of identification and include your current rental ledger if applicable.

Successful applicants will be required to sign the lease and pay the first 2 weeks rent and 4 weeks bond within 24 hours of approval and provide a receipt for same. You will also be contacted by one of our Move Me In representatives to discuss the connection of services such as gas, electricity, pay TV and broadband.

At the commencement of the tenancy, you will be provided with the executed tenancy agreement, keys to the property and an in-going condition report. This report sets out the state of the premises at the beginning of the tenancy. This should be a true and accurate account of the condition of the premises and will become the most important piece of evidence if a dispute arises over the condition of the premises at the end of the tenancy. Please complete the tenant section and return to our office within 3 days.


A tenant must pay rent in advance from the first day of the tenancy and is required to be in advance at all times. Please ensure that rent payments are made a couple of days prior to the rental due date to ensure that funds are cleared in our trust account. Failure to make payment by the due date will result in arrears notifications appearing on your rental ledger which may affect future tenancy applications.


It is a tenant’s responsibility to immediately report in writing any repairs or maintenance which arise during the tenancy.

Legislation is specific about what constitutes an emergency repair and it’s important that you know that should the issue not be deemed an emergency, you will be responsible for payment of the account. Should an emergency repair be required after hours then you need to contact the relevant contractor listed on the Residential Tenancy Agreement as the preferred tradespeople. Please contact your Property Manager directly should you be unable to contact the relevant tradesperson listed on your Residential Tenancy Agreement. Please note that the Landlord must be given a reasonable amount of time to have the repair attended to. Dependant on the repair, this time frame is in the vicinity of approximately 24 – 48 hours. We will endeavour to have the repair attended to as quickly as possible to minimise any inconvenience to you.

As a rule, emergency items requiring repair are generally those that could cause injury to the Tenant or damage to the property, and may include:

  • Water pipes have broken or burst  
  • Blocked or broken toilet (if a second toilet is not available)
  • Serious roof leak or gas leak
  • Dangerous electrical fault
  • Flooding, rainwater inundation inside the property, or serious flood damage
  • Serious storm, fire or impact damage
  • Failure or breakdown of the gas, electricity or water supply to the premises
  • Failure or breakdown of an essential service or appliance on the premises for water or cooking
  • Hot water service failure
  • Fault or damage that makes premises unsafe or insecure
  • Fault likely to injure a person, cause damage or extreme inconvenience

For all other items, please contact your Property Manager via email, complete our Maintenance Form online or log in to your tenant portal.


Inspections may be carried out up to 4 times per year. The first inspection will be booked for 3 months after the commencement of the tenancy. Please note that it is not always possible to rearrange times allocated, should you wish to attend the inspection you will need to make arrangements to be available during the allocated time.

If a tenant is renting an apartment, they must be available to allow access for any strata maintenance work, i.e. fire alarm testing. Failure to provide access on the given day will result in a fine payable by the tenant.

When vacating premises, tenants will be provided with a Vacating Tenant Checklist. The tenant must ensure that the property is left in a clean and tidy state. Keys are to be returned to our office on the date of vacate. An outgoing inspection will be arranged within 48 hours of the tenant vacating and you will be given the opportunity to attend this inspection.

The authorisation of the return of the Bond will be carried out as soon as practicable following the outgoing inspection.


Unfortunately, sometimes situations occur beyond the Landlords, Tenants and the Agents control, and Tenant contents become damaged or lost due to situations such as storm damage, water entry, fire or theft. The Landlord is only able to insure items that belong to them & is unable to insure a third party’s contents within a property. For this reason, you are responsible to insure your own belongings prior to moving them into the property.